VoIP Call Recording
Secure hosted inbound and outbound call recording with no need for additional equipment or software - Webcalls Record.
VoIP call recording for volume call environments that need to keep a record of calls securely and hassle-free or monitor performance and activity levels of employees.
This is the ideal solution the financial sector, solicitors, insurance, estate agents, contact centres, government and public bodies – any company looking to monitor efficiency, performance, archive calls, avoid disputes and easily manage their call recording service.
This solution offers excellent margins for resellers as well as a brandable, easy to use web interface for retrieving and monitoring calls.
Hosted call recording features
- Securely record inbound and outbound calls without additional equipment or software
- Retrieve calls via an easy to use web brand-able interface and save to anywhere on the network
- Listen to calls via MS Media Player, Quicktime and other media players - no proprietary software
- Full legal and regulatory compliance and fully scalable – SME to enterprise
- Monitor call performance and activity levels
- Full, percentage, selective or DDI-specific call recording
- Live and archived playback via web interface and filter and search for archived calls – including searching by user notes
- Includes 1Gb storage/month and can archive via FTP to any storage device
- Barge, whisper and monitor calls to facilitate training and on-going supervision
For more information, please contact us on 0845 456 1116 or download our factsheet here 